Russell Belk Research in Consumer Behavior Volume 10 2006
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Surprise!: The Secret to Customer Loyalty in the Service Sector
Vincent P. Magnini
Charles A. Ingene, Mark E. Parry Mathematical Models of Distribution ...
Long Tail : Why the Future of Business Is Selling Less of More
Chris Anderson
Different thinking: creative strategies for developing the innovative ...
Anja Foerster, Peter Kreuz