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9788131742693.pdf

9788131742693.pdf

Jeffrey A. Hoffer

MARS_A01.qxd

MARS_A01.qxd

Peng Ying Zi

John_Gerzema,_Edward_Lebar_The_Brand_Bubble_The_Looming_Crisis_in_Brand_Value_and_How_to_Avoid_It__2008

John_Gerzema,_Edw[..]

Unknown

Yongey Mingyur Rinpoche, Eric Swanson, Daniel Goleman The Joy of Living Unlocking the Secret and Science of Happiness 2007

Yongey Mingyur Rinpoche, Eric Swanson, Daniel Goleman The Joy ...

Unknown

Category: customer surprise

Surprise!: The Secret to Customer Loyalty in the Service Sector

Surprise!: The Secret to Customer Loyalty in the Service Sector

Vincent P. Magnini

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