GSB Online eBook Library | Category: customer surprise

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Introduction to Management Science, 11th Edition- Bernard W Taylor ...

Introduction to Management Science, 11th Edition- Bernard W ...

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Bill Chiaravalle, Barbara Findlay Schenck Branding For Dummies 2006

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Category: customer surprise

Surprise!: The Secret to Customer Loyalty in the Service Sector

Surprise!: The Secret to Customer Loyalty in the Service Sector

Vincent P. Magnini