Marketing Plans for Services
McDonald, Malcolm, Frow, Pennie, Payne, Adrian
The Ordeal of Gilbert Pinfold
Evelyn Waugh
Leslie de Chernatony, Malcolm McDonald, Elaine Wallace Creating ...
Unknown
Alan Tapp-Principles of Direct Database & Digital Marketing-Pearson ...
Surprise!: The Secret to Customer Loyalty in the Service Sector
Vincent P. Magnini