Different thinking: creative strategies for developing the innovative ...
Anja Foerster, Peter Kreuz
George, Jr. Stalk, Philip Evans, Lawrence E. Shulman Competing ...
Unknown
Leslie de Chernatony From Brand Vision to Brand Evaluation, ...
Daniel Goleman, Michael Maccoby, Thomas Davenport, John C. Beck, ...
Surprise!: The Secret to Customer Loyalty in the Service Sector
Vincent P. Magnini