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MARS_A01.qxd

MARS_A01.qxd

Marketing Communications

Marketing Communications

Smith, P. R., Zook, Ze

file:///H|/Program%20Files%20(Common)/eMule/Incoming/Warren%20Bennis%20-%20The%20Unconscious%20Conspiracy%20[txt]/Warren%20Bennis%20-%20The%20Unconscious%20Conspiracy.txt

file:///H|/Progra[..]

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

The Ultimate Question 2.0: How Net Promoter Companies Thrive ...

Reichheld, Fred & Markey, Rob

Category: customer service

Surprise!: The Secret to Customer Loyalty in the Service Sector

Surprise!: The Secret to Customer Loyalty in the Service Sector

Vincent P. Magnini