You can talk to a live support agent by phone or chat. They tell you to do all the obvious stuff like power cycle your phone, restart your Internet, uninstall reinstall your app. If you’re trading stocks, and time matters, literally down to the second, this is definitely not the app to use. When I click on the options, the same thing happens. No live chat support or phone number to call.
To offer a more complete evaluation, we’ve used an AI tool to comb user comments on public fxcriticals like Reddit and app reviews for iOS and Android. The card has no additional annual fees and no foreign transaction fees, and comes with perks like concierge service. Gold members are also eligible for the Robinhood Gold Card, a credit card that offers 3% cash back on all purchases, and 5% cash back on travel purchases booked through the Robinhood travel portal. Compared with Robinhood’s free account tier, Robinhood Gold pays investors higher rates on uninvested cash, matches a higher percentage of IRA contributions, and provides access to research from Morningstar and market data from Nasdaq. xcritical rezension Robinhood’s cryptocurrency trading is available in every U.S. state, although some minor cryptocurrencies are not available in New York, and USDC is not available in Texas. Robinhood’s taxable brokerage accounts allow margin trading, and offer some of the lowest margin rates in the business.
Chat with us
They will have all sorts of Robinhood questions answered, ranging from whether or not they’re trustworthy to crypto advice. It’s unlikely that Robinhood will have a reliable phone line for you to call any time soon. Robinhood explains their callback queue varies drastically based on the time of day, big news announcements that affect the stock market, and app updates. Click the Settings tab, look for the help or support option, then choose to enter the https://xcritical.solutions/ callback queue. You can’t contact Robinhood by phone, but you can enter a queue for them to contact you via a phone number. The company doesn’t have enough staff to handle thousands of calls, so they provide a help center with fxcriticals, FAQs, and an email option as well as the callback feature.
Customer support options (includes how easy it is to find key details on the website) $0.50 for index options, or $0.35 for Gold accounts. The app routed me through several disclosures and questionnaires before approving me for event contract trading and allowing me to buy, but even this felt like a quick and comfortable experience.” It offers one of the smoothest and easiest trading experiences of any broker we review (although as we’ll discuss below, that ease-of-use may be a double-edged sword for some users).
Robinhood customer service policies
Options and futures are complex products, involve significant risk and are not suitable for all investors. All investing involves risk and loss of principal is possible. We’ll also provide the phone number we’re calling from, so you know it’s us. If you email them about your app being slow there’s nothing they can do. I really love how user-friendly this app is, but the small details that cost time, cost money. If you are swinging or long-term trading then it’s good for those purposes only.
Other social engineering attempts leverage fake websites, text messages, social media messages and profiles, phone calls, or postal letters pretending to be from Robinhood. Phishing attempts come via email, where scammers use different social engineering tactics to impersonate reputable senders like the IRS, your bank, or brokerage firm. Phishing is a common way scammers try to trick you into giving them personal information such as an account email address and password, verification codes, Social Security number, or other personal information. Once funds have been sent the scammer may disappear or block you without any way to recover the funds. These scammers may impersonate legitimate crypto platforms, influencers, or celebrities to gain your trust. Before taking any action, verify any firm or financial advisor.
Robinhood review:
PissedConsumer did have luck finding the Robinhood customer phone number through other means. All Contact Us options lead to email addresses on the website or email forms on the app. Despite a clearly labeled Contact Us section, there is not an easy way to find a Robinhood customer phone number. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Robinhood Gold is a subscription-based membership program of premium services offered through Robinhood Gold, LLC (“RHG”). Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker dealer (member SIPC), and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC).
- All investing involves risk and loss of principal is possible.
- To freeze your account, contact us through chat and describe the activity or issue that you’re experiencing.
- Kearns’ family sued the trading app for “misleading” customer communications in a case that was settled earlier this year, Robinhood said in a regulatory filing.
- I do know that it was the lack of customer care that allowed me to be taken in.They said they were going to investigate, nothing, no questions for me, they just closed my account.They replied only by online chat.
- Subtracting the Robinhood Gold fee of $60 (or $50 annually) you’d end up with an extra $150 (or $160), plus the 3.5% interest rate on uninvested brokerage cash and 3% to 5% cash back if you utilize the credit card.
Robinhood Customer Service: Phone, Email, Contacts
Robinhood offers chat support through their mobile app. This guide provides typical wait times for various support options. BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. For more tips on how to help keep your account secure, review Security best practices. Once the account is frozen, our team will investigate and review your case.
Robinhood U.K. Ltd introduces UK customers to Robinhood Derivatives, LLC for futures investing. However, the company may charge fees for certain services, such as margin trading. It covers risk disclosures for options, crypto, and day trading, as well as financial privacy notices. Twitter acknowledges “limited support via Twitter” on the official Help account.Robinhood has an Instagram page (@xcriticalapp) as well that does not allow messages.
Contact Robinhood Support
- The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated.
- FDIC insurance limits apply collectively to all of your deposits held at Sutton Bank.
- An influx of new users to the trading app and high demand for crypto products had previously resulted in longer customer service wait times.
Robinhood is an online brokerage platform that offers commission-free trading services and a user-friendly interface for investors. Yes, Robinhood offers commission-free trading for stocks, options, and cryptocurrencies. This guide on how to solve a customer service problem will help you resolve most problems with the company. Looking through recent posts and messages on those accounts, it is not clear if the accounts reply with responses to customers, however. There is not a Robinhood customer service number listed anywhere in the Contact Us section, the FAQ section or even the disclosures section of the company’s xcritical website. In the Contact Us section of the website, customers are encouraged to email with issues with scams or with questions.Questions about privacy can be directed to
Robinhood Securities LLC
No other app was having connectivity issues so I knew it wasn’t my internet, the only option available on my Robinhood was the link for a free stock if I recommend a friend. Now I’m used to seeing something kinda similar when I lost my signal and the app is trying to pull the information as soon as I get a signal but this time was different. One day I opened the app and saw all of my investments and well as other stocks that are listed showing a gray box next to it with a dash going through it. As of lately I have literally been logging into my Robinhood app at least 7 times a day or more. With that being said, I wouldn’t recommend Robinhood to anyone unless you want to risk a potential loss when something goes wrong and “support” will not support you in time.
I said yes, and they asked me about the problem and then helped me to access my account.We got in, and the tech support suggested that I add a wallet to put my items in so I could access it anytime without dealing with Robinhood’s biometrics. That chatbot said that I would get a phone call within 24 hours from support. My biometrics were not working.I chatted with their customer service A.I., no help. I only regained access to my account because Robinhood support requested it not because I resumed using the platform.To make matters worse, the original overdraft stemmed from identity theft, something I have explained and documented to Robinhood support multiple times.
There is ZERO customer support other than and endless hell-loop of AI generated nonsense It does allow commenting on posts, but there does not appear to be any response from the company to questions posted through Instagram. Robinhood social media accounts include a LinkedIn page that allows commenting on posts as well as a Facebook page (@Robinhoodapp).
Review Robinhood Gold Credit Card Disputes for details about reporting issues with that card. The following is only for disputes involving transactions made on a Robinhood spending account, including those made with the Robinhood Cash Card. There are 4 ways you can let us know you’d like to dispute a transaction with your Robinhood spending account or Robinhood Cash Card. I can’t seem to get to it to transfer it back to my bank. Next the closed my account with my 2000 dollars still in it. The transfer did not take place and the Robinhood froze my account saying unusual activity.
In-App Support
Robinhood Markets Inc. announced Tuesday the roll out of 24-hour customer phone support, seven days a week, following a recruiting spree earlier this year of financial advisers turned customer service reps. An influx of new users to the trading app and high demand for crypto products had previously resulted in longer customer service wait times. As with any online platform, having access to customer support services is essential in case you have questions or issues with your account.
FDIC insurance limits apply collectively to all of your deposits held at Sutton Bank. Funds held in your Robinhood Cash Card account at Sutton Bank are eligible for FDIC insurance up to $250,000 and will not accrue or pay any interest. Robinhood Gold Card is subject to credit approval and underwriting. The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. If your question applies to one of these categories, use the following for assistance.
Additional Support Options
If a streamlined trading platform and mobile experience, an IRA with a contribution match or the ability to trade cryptocurrency are important to you, Robinhood is a solid choice. Robinhood has made efforts to reassure investors about the safety of its platform — including a guarantee that it will reimburse 100% of direct losses due to unauthorized account activity that isn’t the fault of the customer. Uninvested cash in Robinhood’s cash sweep program and spending accounts is also covered by FDIC insurance, which protects up to $250,000 per account. It has also purchased additional SIPC coverage which protects up to $50 million per account, including up to $1.9 million in cash . Robinhood carries Securities Investor Protection Corporation (SIPC) insurance, which protects up to $500,000 per account, with a cash sublimit of $250,000. Subtracting the Robinhood Gold fee of $60 (or $50 annually) you’d end up with an extra $150 (or $160), plus the 3.5% interest rate on uninvested brokerage cash and 3% to 5% cash back if you utilize the credit card.